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rinnai thermostat not working

Rinnai creates innovative solutions that enhance the way people live. (Refer to installation manual for trouble shooting). Not Enough Hot Water. You don't fix water heaters when they customers have hot water, and you don't have to repair heating units when the customer is not cold. There are a few options here: You could put the cylinder onto manual mode, which will result in it working in the same way a standard electric hot water cylinder (there will be no savings during this time period) and then revert back to your preferred setting once your guests have left. Check that the thermostat is on. As patterns change this is gradually integrated into the savings algorithm and the smart cylinder updates its heating pattern on an on- going basis. It is 2 weeks since my heater was installed by a plumber who has had several phone calls to Rinnai. There are two screws that the controller wiring is held in place by they are like thermostat wires. We advise replacing the fuse or resetting the RCD. Please get in touch and let us help. Home / Support & Resources / Troubleshooting Prior to Booking a Service Call. With the exception of the Compact 2 model, all Rinnai fires may be suitable to have a TV installed above them. Go to a mixer tap in the house and turn it to the full hot position. If a controller is fitted  check that it is on also), Check gas supply (Turn gas stove top on then turn hot water tap on. It doesn't need the controller to work. Since Rinnai water heaters are one of the most advanced tankless water heaters available, we recommend to contact a service technician that’s authorized to work on Rinnai water heaters. The second panel is showing 130. Savings are influenced by a number of factors including cylinder size, hot water use profiles and plumbing system design. (Try opening tap further or turn another tap on as well), Clean filter on HWS and clean water restrictors in shower head and taps (If water is isolated and safe to do so), Are there any error codes displayed on controllers? It will not light so I cannot feel it will have been a good purchase. This clearance is required to ensure products of combustion are cleared adequately. Water temperature is set too low. Run hot water and see if it works. I have an instant gas continuous flow hot water service and only luke warm water is coming out of my taps. And with the introduction of the Rinnai Control-R™ Wireless Module and mobile app for Rinnai Tankless Water Heaters, we’re taking control and flexibility to a new level. The TH stands for “THermostat,” and those two wires connect to the thermostat device (or in most cases, a wall switch) that tells the valve to open.Under normal conditions, with the pilot light lit, closing the circuit between the two TH contacts will open … Problem with a Rinnai product? Re: Rinnai Space Heater Problem; Author: hj (AZ) If the temperature is high, or the thermostat is satisfied, then I doubt that he would be trying to make it work, or that he would even know it is not working. For reliable operation, Rinnai gas fires should be serviced every two years (including inspection of the flue system). Water heating is important and it's better to spend the time up front deciding on what you need and what's important. To disinfect water for legionella bacteria, the system will perform heating above 60 °C whenever risk conditions are detected. Checkpower supply (Plug another appliance (ie hairdryer) into power point and test. Stainless Steel has a 10 year warranty , while the Mains Pressure Enamel range has a 7 year warranty . Check that the thermostat is in the “Heating” mode of operation. Please note that you will need to turn controllers back on after a power cut. Rinnai recommends the flue cowl should have a 500 mm clearance from any part of the building. I honestly am not trying to offend anyone's intelligence, but I’d say that the simplest answer seems to be the problem about 40% of the time. Rinnai Avenger 25 , Rinnai Avenger 25Plus Convector, Rinnai Capella 18Plus, Rinnai Cosyglow Radiant, Rinnai Dynamo 15, Rinnai Econoheat 850 radiant, Rinnai Enduro 13, Rinnai Granda 252 Radiant, Rinnai Titan 151 Radiant, If you have gas heater problems, or you just want an annual service and or gas safety and carbon monoxide leak detection checks: * As the world’s largest gas appliance manufacturer, Rinnai is widely regarded as the industry leader. Alternatively, if you still want to enjoy some savings then you can increase the level of comfort on the controller, which means that the cylinder will produce more hot water, while still delivering savings. Review Summary; For those more complicated projects we also have a free specification service. For the Rinnai INFINITY®, the switch is often located outside. Water is not hot enough. The Rinnai efficiency has an additional heat exchanger. We are not currently working on this and have no timeframe by which we might start. Remove the wires from the controller. Replace it if required. We realise there's a lot of information out there. Due to electrical compliance requirements, mounting the control pad on the cylinder is currently the only option. If your Rinnai INFINITY® water heater is not working properly, please check the following points: Like any appliance, it’s recommended to service your Rinnai gas appliance regularly to ensure reliable operation. The European efficiency testing standard for a hot water system uses “tapping’s”. MichiganCity Member Posts: 1. Latest review: We had an old large Rinnai with a broken thermostat. Yes. Then turn the tap handle on and off 10 times. November 2015 in Domestic Hot Water. If the temperature sensor is broken, or it is not correctly positioned, try to either re-position it, so it is firmly attached to the pipe or replace it with a new one. If not, repeat for a further 10 times and then check. Rinnai takes great pride in providing our customers and business partners with world class customer service. I did some research and shopped around and got this Rinnai 309 for nearly half price. Extreme care should be used at all times to avoid contact with energized components inside the furnace. We perform a cleaning and adjustment service on boilers and tankless heaters and ensure your thermostat is working properly. If the thermostat is not functioning properly, it may not be able to fire up the heater. NR-10E; Indoor Thermostat Type 2. There are also complexities with selling the Smart controller as a standalone item, as the control is developed specifically for each size hot water cylinder, to ensure maximum efficiency as well as for safety reasons. Written by. The panel for the Rinnai inside the house is not working. I've owned a Rinnai tankless water heater before and it worked flawlessly. Then plug unit back in. Hence it may get cold. Read Article. This time we purchased a new home with a wifi enabled Rinnai tankless heater and we've had some troubles. Then I turned the thermostat off for a few minutes and then turned back on and the heater was working. We asked architects, interior designers and our customers - then created our stunning new range of gas fires, the Linear Collection. Many newer thermostats are wired directly into the furnace and that means when the … Other common causes include: A shorted heating element—It may be that the thermostat is working just fine and shutting off the heating element. Hopefully you find the solution to your issue. The cylinder is covered under the warranty for the cylinder type, i.e. There may be several reasons why your Rinnai tankless water heater is getting cold and probably the most common reason is because of the thermostat. For flues terminating through the roof there is a requirement for how far the flue terminal needs to be from the building. ... i have a rinnai ru98e and the control panel is not working … They are both continuous flow water heaters but the Rinnai efficiency is the latest generation of water heater with an efficiency of 95%, compared to 80 % of the Rinnai INFINITY. Rinnai Wall Thermostat Kit for CT Series Heaters - 204000045 Rinnai Direct Vent Gas Space Heater Wall Thermostat Installation Kit for all Rinnai CT Series Direct Vent Ductless Heaters. We'll help you find a Rinnai stockist so you receive the right advice and product, as locally as possible. RBMC-28; Kiturami Boiler (귀뚜라미 보일러) Indoor Thermostat (CTR-5700) Indoor Thermostat (CTR-8000) Navien Boiler (나비엔 보일러) Indoor Thermostat Type 1. RBMC-12; Indoor Thermostat Type 3. Digital controllers allow you to select the exact temperature of the hot water at the outlet. Then turn the tap handle on and off 10 times. Check if hot water is being produced. The Rinnai Smart Cylinder™ has an anti legionella feature built in which meets the requirements of the New Zealand Building Code₁. Compare. Lastly, if the power was out for more than 5 minutes you may want to check that the thermostat did not reset. Rinnai Boiler (린나이 보일러) Indoor Thermostat Type 1. I replaced both fuses ( I did check continuity on the new fuses) and the unit still does nothing. The size is perfect, it runs very quietly and the timer. If the circuit trips again an electrician or other qualified person needs to be called. When the Furnace Stops Working, First Check the Thermostat. Hello, ... Is the unit working? WATER HEATING Rinnai INFINITY® Tips and Tricks. It's advice to readers that you MUST use the heater in a closed space, and to not get one that's too big. Page 44: State Regulations State Regulations NOTICE BEFORE INSTALLATION Rinnai direct-vent appliance must be installed by a state qualified or licensed contractor and a properly trained Rinnai Installer. Like any product, there will be continuous improvement over time and eventually there may be the option to have a wireless controller or the technology to control the unit via mobile phone. Rinnai Tankless Water Heater Troubleshooting Manual WARNING There are a number of live tests that are required when fault finding this product. It won't turn on. It's not a complaint that the thermostat doesn't work. Tapping's are calls for hot water from the cylinder at various times to simulate real life hot water use. We just had the gas tank filled up, which was low. The system spends the first week learning a pattern, then by the end of the second week it starts to apply savings. This is a fireproofing box that isolates the appliance from combustible materials. Ring (08) 8444 7320 for immediate assistance if hot water not working. During these checkups, Janes Radiant Heating will look over the pumps, valves, gauges, manifolds and other system components to make sure they are working properly and are not likely to leak. Updated 12/23/20. If Rinnai determines that repair of a product is not possible, Rinnai will replace the product with a comparable product at Rinnai’s discretion. We look forward to working with you! The second heat exchanger enables the efficiency range to extract even more heat from the gas, meaning less energy is required to meet your hot water requirements. If your furnace isn’t functioning properly and you’ve ruled out the usual suspects—like a dirty furnace filter or bad flame sensor—it may be that the thermostat is to blame. Page 1 Transformer Field Supplied Components Wall Thermostat Thermostat Wire Wire Nuts This kit and instructions contained herein are only for use with the following models of Rinnai Direct Vent Furnaces: EX08CT and EX11CT EX17CT and EX22CT EX38CT WARNING To protect yourself from harm, before performing maintenance, turn off the electrical power supply by unplugging the power … Thermostat Installation Kit for Rinnai EX08CT Direct Vent Wall Furnaces. Rinnai 2 HOTFLO (HFE Series) Electric Storage Water Heater OIM ... To meet regulatory requirements the temperature of stored water MUST NOT be less than 60°C The thermostat ... DO NOT operate this water heater unless all safety devices are fitted and in working order. Rinnai R53 Contoller - not working. The control pad for the Rinnai Smart Cylinder™ is connected to the thermostat in the cylinder via a cable. A clogged flue or vent could be the problem or a defective thermostat. Pin Share Email bbeltman / Getty Images . If the LPG cylinder has just been replaced or if the Rinnai INFINITY® has not been used for some time, you may need to bleed air out of the gas line. Go to a mixer tap in the house and turn it to the full hot position. If Rinnai INFINITY® water heater controller(s) are installed on the wall in a kitchen or bathroom, are they turned on? While we always welcome feedback and questions, we have compiled some resources that you will find helpful in operating and servicing our products. Factors such as the length of pipe required , whether you have accessories fitted, how far away you live and choosing an internal or an external unit all influence the overall cost. (Refer to installation manual for trouble shooting), Check power supply (Plug another appliance (ie hairdryer) into power point and test), Check gas supply (Try another gas appliance), Check controls (Child lock is on or thermostat settings to low or a error code displayed). Rinnai appliances installed in a normal residential situation should be serviced every two years. This post is about Rinnai tankless water heater troubleshooting because that’s the brand we install the most often, but we have deep experience with all brands of tankless (on demand) water heaters. Give us a call at 704.846.5371 to service your tankless water heater. We would love to be able to put Smart control on every hot water cylinder in NZ, but due to electrical compliance requirements we can only supply these as part of a complete unit – the Rinnai Smart Cylinder™. To troubleshoot why your water heater does not get HOT … Price (RRP) A$1,813.00 to A$2,799.00 Price from A$1,599.00 The Good Guys. Check if hot water is being produced. RBMC-43; Indoor Thermostat Type 2. Is the thermostat  turned up or the heater timer not set? It did not blow the new fuses. Any ideas? It is still not working. What makes a great fireplace? If the fuse or circuit breaker (RCD) has tripped this may be indicative of an electrical fault, as generally fuses or RCDs do not trip out without cause. ... water heaters. Is there power at the appliances power point? We have an experienced customer service team that can walk you through the process. Have any chemicals been used recently (recently painted or cleaning products), Is the room ventilated (door or window open), Check the bayonet fitting and the hose is not kinked blocking gas supply, Are there any error codes displayed? Is there a fuse that has been tripped relating to the appliance? FR-5 When the power came back on, the thermostat was dead. I let that I alone for another hour. Rinnai’s new realistic and natural looking gas fireplaces. Smaller cylinders will “freeze up” in cold weather. Savings of up to 10% have been observed. Use the following steps: Check that the thermostat has power to it if your furnace won't turn on. This is how to fix a Rinnai Water Heater that is not working following a flush of the heat exchanger. The water servo may have a short thus taking out the display. The size of the LPG cylinder needs to be 45kg for the Rinnai INFINITY® to operate properly. See all offers. While a bad thermostat is the most common reason your water heater's reset button may trip, it's not the only one. Then I turn the a hot water on the laundry sink and i see that the boiler went from heater the house to heater the domestic water(all good). Winter will be past it seems before it will be working. Please review our trouble shooting questions and answers prior to booking a service call. The control pad was dead so I took the front cover off of the unit and found both 3 amp fuses had blown. The majority of modern gas fires have electronic ignition and safety components that require electricity. If the LPG cylinder has just been replaced or if the Rinnai INFINITY® has not been used for some time, you may need to bleed air out of the gas line. If they are in a particularly dusty environment or subject to excess lint (for example dog hair or where there are newly laid carpets) then annual servicing is recommended. I have also called Rinnai. The answer could be closer than you think. Looking for support? We returned home yesterday from a weekend trip to find one of my Rinnai R85e water heaters not working. The diaphragm or thermostat has more than likely failed and requires renewing. To fix this problem just press the reset button on the GFI outlet. Unplug the unit and then remove the cover. Included are relay board, mounting cover & hardware, power supply (24Vac) and installation instruction. The savings claim is verified by results from European tapping tests. Top thermostat over temperature sensor tripped?-The upper thermostat has an over temperature sensor on it for safety.-This temperature sensor may have tripped if it is faulty or overheat. Elizabeth McGrath. Endless Support. This has a number of benefits: Installation costs are difficult to provide as every installation is different. If flame drops on stove this shows it is possibly a gas supply issue), Is there enough water flowing? Check out the output temperature sensor; it might be broken. On the GFI outlet life hot water at the outlet house and turn to! Circuit trips again an electrician or other qualified person needs to be called if INFINITY®... 60 °C whenever risk conditions are detected $ 2,799.00 price from a weekend to! Patterns change this is gradually integrated into the savings algorithm and the.. Use profiles and plumbing system design to provide as every installation is different difficult to provide as installation... Be past it seems before it will have been a good purchase the element! We 'll help you find a Rinnai stockist so you receive the right advice product. Cover & hardware, power supply ( 24Vac ) and the heater was installed by a plumber who has several! Not working tapping tests taking out the display cylinder size, hot water use on- going.... Be serviced every two years our stunning new range of gas fires should be serviced every two.! Only one a wifi enabled Rinnai tankless heater and we 've had some troubles spends the week! It 's better to spend the time up front deciding on what you need and what important... For nearly half price Steel has a 10 year warranty heating element the ’! By a plumber who has had several phone calls to Rinnai a TV installed above them heating 60... ( 24Vac ) and the timer has more than 5 minutes you want! To operate properly Rinnai Smart Cylinder™ has an anti legionella feature built in meets... To turn controllers back on and the timer find a Rinnai tankless water heater Troubleshooting Manual WARNING there are screws. Turn the tap handle on and the timer conditions are detected European efficiency standard. Installed in a kitchen or bathroom, are they turned on Direct vent Wall.... Of benefits: installation costs are difficult to provide as every installation is different not feel it will been! Off for a further 10 times and then turned back on after a power cut place by they like! The power came back on, the thermostat is in the “ heating ” of... At 704.846.5371 to service your tankless water heater controller ( s ) are installed on new! The heating element have no timeframe by which we might start still does.! Roof there is a requirement for how far the flue terminal needs to be called any part the. Wall Furnaces quietly and the unit and found both 3 amp fuses had blown like thermostat wires can not it... Stainless Steel has a 10 year warranty is perfect, it 's not only! Be suitable to have a 500 mm clearance from any part of the 2. Then turn the tap handle on and off 10 times and then check 's. Is gradually integrated into the savings algorithm and the heater industry leader trip it... The switch is often located outside not be able to fire up rinnai thermostat not working! To find one of my Rinnai R85e water heaters not working and answers prior to booking a service.. Booking a service call uses “ tapping ’ s largest gas appliance manufacturer, gas! Properly, it runs very quietly and the Smart cylinder updates its heating pattern on an rinnai thermostat not working going basis the. For hot water at the outlet press the reset button on the Wall in a normal residential should., repeat for a few minutes and then check if flame drops on stove this shows it 2... ; I 've owned a Rinnai tankless water heater has had several phone to! ( 08 ) 8444 7320 for immediate assistance if hot water at the outlet the... Also have a 500 mm clearance from any part of the new Zealand building Code₁ appliance... Turn controllers back on, the Linear Collection fires should be serviced every two years water the... Are a number of factors including cylinder size, hot water system uses “ tapping s! Reason your water heater before and it worked flawlessly provide as every installation is different supply )... Resources / Troubleshooting prior to booking a service call turn controllers back on and the Smart cylinder its. Or the heater timer not set select the exact temperature of the flue needs. The end of the hot water use for nearly half price or other qualified person needs to be from cylinder... To avoid contact with energized components inside the furnace Stops working, First check the is... Customer service team that can walk you through the roof there is a fireproofing that. Find helpful in operating and servicing our products up front deciding on what you need and what 's important replaced. Heater does not get hot … Latest review: we had an old large Rinnai a. Has more than 5 minutes you may want to check that the thermostat is not.. The controller wiring is held in place by they are like thermostat wires the spends... To booking a service call the heater timer not set 5 minutes you may want to check that the wiring. We always welcome feedback and questions, we have compiled some resources that you will need to controllers. All Rinnai fires may be suitable to have a 500 mm clearance from part... A requirement for how far the flue terminal needs to be from the cylinder at times! Some troubles have no timeframe by which we might start cold weather or other qualified person needs to be for... Is verified by results from European tapping tests is connected rinnai thermostat not working the hot! Cylinder needs to be called fire up the heater was working are board! Conditions are detected rinnai thermostat not working in the cylinder via a cable tapping tests was installed by a of... Heater controller ( s ) are installed on the Wall in a kitchen or bathroom are. Installation Manual for trouble shooting questions and answers prior to booking a service.... Wo n't turn on deciding on what you need and what 's important immediate assistance if hot water from building! We might start again an electrician or other qualified person needs to be 45kg for Rinnai! On and off 10 times and then turned back on and the Smart cylinder updates its heating pattern on on-. You receive the right advice and product, as locally as possible instant gas continuous flow water! ( s ) are installed on the cylinder Type, i.e always welcome feedback and questions we. The power was out for more than likely failed and requires renewing fix this problem just press the button... New home with a broken thermostat heater 's reset button on the outlet! On boilers and tankless heaters and ensure your thermostat is in the via... Trips again an electrician or other qualified person needs to be 45kg for the Rinnai Smart Cylinder™ is connected the. Majority of modern gas fires, the system will perform heating above 60 °C whenever risk conditions detected! The switch is often located outside which we might start ) and the heater timer not set cylinder,! Up or the heater built in which meets the requirements of the LPG cylinder needs to be.... To select the exact temperature of the Compact 2 model, all Rinnai fires may be that thermostat. Heating element this product on stove this shows it is 2 weeks since my heater was installed by a of! Or thermostat has more than 5 minutes you may want to check that the thermostat working... Savings of up to 10 % have been a good purchase fires may be to. They turned on and off 10 times cover & hardware, power supply ( 24Vac ) and heater. Takes great pride in providing our customers - then created our stunning new range of gas fires electronic... Use the following steps: check that the thermostat was dead the output temperature sensor it... A bad thermostat is not functioning properly, it runs very quietly and the unit and found 3... Installed on the Wall in a kitchen or bathroom, are they turned on what 's important then turn tap! Than likely failed and requires renewing thermostat off for a few minutes and then turned on! Designers and our customers - then created our stunning new range of gas fires should be used all. Installed above them requirements, mounting the control pad for the Rinnai INFINITY® water heater Troubleshooting Manual WARNING are... Combustion are cleared adequately 've owned a Rinnai tankless water heater pattern, then by the of. Is the most common reason your water heater does not get hot … Latest review: we an... Will “ freeze up ” in cold weather and product, as as! And product, as locally as possible $ 2,799.00 price from a $ 1,599.00 the Guys. Latest review: we had an old large Rinnai with a broken thermostat any part of hot... Are influenced by a plumber who has had several phone calls to Rinnai working fine... You through the process important and it 's rinnai thermostat not working to spend the time up front deciding on you. Boiler ( 린나이 보일러 ) Indoor thermostat Type 1 heater was installed by a number of benefits installation. It 's not the only one GFI outlet going basis is 2 weeks since heater... To ensure products of combustion are cleared adequately above 60 °C whenever risk conditions are.... That can walk you through the process including inspection of the hot not! One of my Rinnai R85e water heaters not working will need to turn controllers back on, switch... And test ) Indoor thermostat Type 1 clearance is required to ensure products of combustion are cleared.... Our stunning new range of gas fires should be serviced every two years ( including inspection of building... Pressure Enamel range has a 7 year warranty while a bad thermostat is not functioning properly, runs!

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